When you create an AI notification on Rentola, you can receive property alerts in two ways:
- by email
- and by WhatsApp.
The two channels work slightly differently, which is why you may sometimes receive an email without a WhatsApp message.
How do email notifications work?
Email alerts cover all relevant homes — not just brand-new ones.
- Includes listings that match your saved criteria and were recently added to Rentola.
- Delivered on the frequency you selected.
- You'll get alerts even on days when nothing completely new has appeared.
How do WhatsApp notifications work?
WhatsApp alerts are stricter — brand-new matches only.
- Sent only when a new listing matches your criteria within the last 24 hours.
- No new match in that window → no message sent.
- This is expected behaviour, not a broken alert.
Why am I not receiving WhatsApp notifications?
The most common reason is simply that no new listing matching your criteria has been added in the last 24 hours. You can check this yourself:
- Log in to your account.
- Open the Notifications section of your profile.
- Under your saved search you will see how many homes match your criteria and how many new listings have been added in the last 24 hours.
If it shows 0 new listings in the last 24 hours, that is why no WhatsApp message has arrived. As soon as a new matching home is listed, you will receive a WhatsApp alert.
If new listings are being added but you still receive nothing on WhatsApp, check that:
- the phone number on your AI notification is correct, including the country code
- the notification toggle for your saved search is switched on
- your search criteria are not too narrow — very specific filters mean fewer new matches
Can I adjust how often I receive notifications?
Yes. In the Notifications section of your profile you can edit your AI notification, change the notification frequency, switch the alert on or off, or delete it. You can also edit your alert at any time if your housing preferences change, or stop receiving emails if you no longer need alerts.